Fireflies.ai

Editor's Review

Fireflies is the meeting tool for people who treat past calls as a database. Where Otter orients around the live call, Fireflies orients around the archive: every meeting transcribed, tagged, and searchable by keyword, speaker, or topic. Ask it to find every time a client said "budget" and it pulls the clips. For sales teams, the HubSpot/Salesforce sync is the killer feature — notes, summaries, and action items land on the contact record without anyone copy-pasting. The pricing is the friendliest in the category for high-volume teams: unlimited transcription even free, and Pro at $10/seat/month is the cheapest uncapped paid option. The catches are the 400-minute team storage cap on free (under seven hours of saved calls) and the meeting-bot model itself — it needs a calendar invite with a video link, so hallway conversations and coffee chats don't exist to it. Versus Otter: Otter's in-call AI chat and live transcript favor the person in the meeting; Fireflies' library search and CRM plumbing favor the team after it. Solo note-takers take Otter; revenue teams whose notes must land in a CRM take Fireflies. It's the cheapest way to get conversation intelligence across a lot of meetings.